Global Transport

OBJECTIVE

This policy defines the basic rules for shipping and delivering products ordered on our British food website.

PROCESSING ORDERS

Once approved, items are prepared and handed to a courier. Checks may be carried out to ensure the order is compliant.

CARRIER PARTNERS

We may call on different carriers depending on the destination, the bulk of the parcel and the nature of the products, so as to optimise delivery.

TRACKING PARCELS

Where available, tracking can be consulted online. Information may change gradually as the carrier provides updates.

DELIVERY TO A THIRD PARTY

The carrier may hand the parcel to a person present at the address or to an authorised recipient, depending on local rules and the service chosen.

INCORRECT ADDRESS

In the event of an incorrect or incomplete address, delivery may fail. A correction may be requested before any additional attempt.

LOST OR NON-RECEIVED PARCELS

If the parcel is not received, a verification procedure may be started. The customer may be asked to confirm information helpful to the investigation.